Answers

Let's talk about variation?
It's Essential, Unavoidable and Beautiful!

Exclusive & Luxury Wood Flooring

As a colour designer, I believe variation in tone and contrast is vital to creating the perfect floor. Each of my wooden floors are available in Rustic and Prime grade oak allowing you to design with the character of floor.

Prime grade is a very clean and uniform grade but still shows the natural appeal of the wood. Rustic is a livelier grade, showing in my opinion the true essence of timber. When we 'smoke' our wooden floors, this variation is exaggerated.

Smoking wooden floor's is a process that involves introducing chemicals that react with the natural tannins in the oak. The results are stunning, giving a light natural honey or dark chocolate effect.

Frequently Answered Questions

Delivery

Delivery Times

Ordering luxury wood flooring from Elements of wood is bespoke to your taste. It takes approximately 3 weeks to manufacture and deliver your floor. You can find delivery information in “My Account” which is updated by the team to ensure you are aware of every stage.

Taking Delivery

The driver will prepare for unloading “curb-side” and will not assist with the unloading. Therefore it’s essential to have assistance to unload your new floor.

National & International

We can deliver wooden flooring all over the world. Please use the contact us page (click here) and provide your location, so we can provide a competitive quote and estimated delivery time as this is likely to change from our standard 3 weeks.

Free UK Delivery

Orders over £750 to the UK receive FREE delivery.

Online Shopping

Website

Ordering from Elements Of Wood is easy and very secure. We partner with SagePay and Cloudflare & LetsEncrypt to protect our clients and our on-line business.

Click here for more information on SagePay

Click here for more information on Cloudflare

 

Security Certificate

At the top of the browser window, next to our URL you will see green padlock and https:// which means our site is safe to submit personal information. By clicking the green padlock, you can verify our certificate with Cloudflare and LetsEncrypt our security partner is active.

Click here for more information on LetsEncrypt

Terms & Conditions

Terms & conditions can be found on our site anywhere from the bottom of our website, along with privacy statement. You must agree too these when registering an account and making purchase, so please ensure you read the details carefully.

Account

We require you to create an account, then place and manage your order. This gives us all the information we need (along with your payment) to ensure manufacturing is started and delivery can be scheduled to your location.  We send email updates but also update your online account so you can login anytime to see progress.

Click here to register or login to your account

Other payment methods

Elements of Wood accept many kinds of debit and credit cards. We can also arrange for Bank Transfer/BACS/IBAN and cheque.  If you are a trade client we can also help with regular terms. Cleared funds starts our manufacturing process so please allow extra clearing time.

Resources

Samples

We are delighted to provide samples so you can define the floor of your dreams.

Large Samples are £10 each

To purchase our samples, please see in our store: click here

Samples More information

I decided not to open a high street showroom for a few reasons. Firstly, the expense of a showroom will only increase the cost of the floors. I also really like shopping online, as I can do it in my own time without the pressure of pushy sales people.

It’s also important to see the floor in the environment it will be installed and a showroom doesn’t represent this type of setting.

That’s why I have instead created a sample library of each finish that are in stock and ready for dispatch. This way you can see how the light and décor of your space will interact with the floors.

We charge £10 for one large sample including postage & packaging, which is fully refunded when an order is placed.

When making your purchase please enter “large-sample-refund” at checkout in the “Add Voucher” section.

Due to the bespoke nature of these wood floors the size and grade of the samples changes from time to time. Generally, the large samples are on 20x180mm planks and approximately 300mm long.

If you require a Herringbone sample, we will send you and un-finished Herringbone block along with your chosen finish. Again, this is due to the bespoke nature of our floors.

Hi-Resolution Images

You can download hi-res images of all our wooden flooring, without their watermark or download protection in our media center. Simply register for an account and visit our media centre.

Each image is approximately 18mb in size and over 76,000 pixels wide.  Thay are print quality, so if you want to have one printed to demonstrate a larger area either purchase more samples or download our hi-res images.  Customers can print to A0 at home to demonstrate the actual floor over a larger area.

Specification Sheets (PDF)

Each of our product pages has a defined specification available in easy PDF, which you can easily download. Simply click the link on the product and view the PDF or visit our media centre (please register here)

Essential Planning

Warranty

All of my wooden floor’s come with an industry leading 10 year warranty and regularly receive great feedback from clients on quality. However, it’s a variable product and we accept sometimes faults happen. If you are unsatisfied with your new wooden floor, please do get in touch so we can rectify the issue immediately.

Planning & Wastage

While it’s important to have someone at your home to help unload, its just as important to think ahead about cutting and installing your floor.

  • You can lose 5-10% in wastage through needing to cut planks strategically. You really should take this wastage into account when purchasing.
  • If the measurements of your floor are tight between buying 1 more square metre or not, best buy that extra square metre.
  • Allow a min of 5% installation wastage and expect 10%. Example: If you are ordering 20×1 Metre’s of flooring, please add 2 more (10%).

Pricing

All our floor prices are for 1 Square Metre.

Accessories

Lots of essential accessories to chose from including: Underlay, Adhesive and a range of after care products the professionals use.  Please see the store for more information.